What happens when a transaction is cancelled?
Updated
Short answer
An escrow that hasn’t been paid can simply be deleted, and nothing is charged. Once it’s funded, the buyer can open a dispute at any time while it’s active, and the seller can after the delivery window. The dispute is then resolved as a release to the seller, a full refund, or a split. Refunds go to the buyer’s Payluk wallet, and the escrow fee isn’t refunded.
Before payment
The creator can edit or delete the escrow freely. No money has moved, so there’s nothing to refund.
After payment
Funded escrows can’t be cancelled by one side alone. To get money back, open a dispute with an explanation and any proof. If both sides agree to cancel, say so in the dispute and it can be resolved as a refund quickly.
- Merchant escrows are resolved by the merchant.
- Personal escrows are resolved by Payluk’s dispute team.
- Possible outcomes: completed (to the seller), refunded (to the buyer), or split (a partial refund)