Terms and Conditions
Please read these terms carefully before using Payluk services. These terms govern your use of our platform.
Acceptance of Terms
Important Agreement
By accessing or using the Payluk platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
These terms constitute a legally binding agreement between you and Payluk. If you disagree with any part of these terms, you must discontinue use of our services immediately.
By continuing to use our platform after any modifications to these terms, you accept and agree to the updated terms and conditions.
Service Description
Payluk is a comprehensive financial technology platform that provides secure escrow services, digital payment solutions, and transaction facilitation between buyers and sellers.
Core Services
- • Secure escrow transactions
- • Digital wallet services
- • Payment processing
- • Dispute resolution
Additional Features
- • Transaction monitoring
- • Customer support
- • Security protocols
- • Compliance services
Service Availability: While we strive for 24/7 availability, services may be temporarily unavailable due to maintenance, upgrades, or unforeseen circumstances.
Account Registration & Requirements
To access Payluk services, you must create an account and provide accurate, complete information.
Registration Requirements
Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized access.
Privacy & Data Protection
Payluk is committed to protecting your privacy and personal information in accordance with applicable data protection laws and regulations.
Data Protection
Industry-standard security measures
User Control
Manage your data preferences
Transparency
Clear privacy policies
For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy
Fees & Payment Structure
Payluk charges fees for certain services to maintain platform operations and security. All fees are clearly disclosed before you complete any transaction.
Fee Types
- Escrow service feeVariable
- Payment processingAs disclosed
- Withdrawal feesBased on method
- Dispute resolutionWhen applicable
Fee Transparency
- • All fees disclosed upfront
- • No hidden charges
- • Clear fee breakdown
- • Regular fee schedule updates
Fee Changes: We reserve the right to modify our fee structure with 30 days advance notice to users.
Dispute Resolution Process
Payluk provides a structured dispute resolution process to fairly resolve conflicts between transaction parties.
Dispute Resolution Steps
Initial Communication
Parties attempt direct resolution
Formal Dispute Filing
Submit dispute through platform
Evidence Collection
Both parties provide supporting documentation
Review & Investigation
Payluk team reviews all evidence
Resolution Decision
Final decision communicated to all parties
Cooperation Requirement
Both parties agree to cooperate fully with Payluk during the dispute resolution process and to provide all requested documentation and information.
Limitation of Liability
Important Limitation
Please read this section carefully as it limits Payluk's liability to you.
While Payluk endeavors to provide a secure and reliable service, we cannot guarantee uninterrupted service or protection from all security threats.
Payluk is not liable for:
- Direct, indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Service interruptions or technical failures
- Third-party actions or unauthorized access
- Force majeure events beyond our control
- User error or misuse of the platform
Maximum Liability: In any event, Payluk's total liability shall not exceed the amount of fees paid by you to Payluk in the 12 months preceding the claim.
Account Termination
Either party may terminate the agreement under certain circumstances. Payluk reserves the right to suspend or terminate accounts that violate these terms.
User-Initiated Termination
- • Close account at any time
- • Complete pending transactions
- • Withdraw remaining balance
- • Data retention as per policy
Payluk-Initiated Termination
- • Violation of terms
- • Fraudulent activity
- • Legal requirements
- • Risk management
Effect of Termination: Upon termination, your access to services will cease, but pending transactions will be completed according to their terms.
Modifications to Terms
Payluk may revise these terms and conditions from time to time to reflect changes in our services, legal requirements, or business practices.
Notification Process
Your Options: If you disagree with updated terms, you may close your account. Continued use of our services after the effective date constitutes acceptance of the new terms.
Governing Law & Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
Jurisdiction
- • Nigerian federal courts
- • Lagos State High Court
- • Applicable regulatory bodies
Applicable Laws
- • Nigerian contract law
- • Financial services regulations
- • Data protection laws
Alternative Dispute Resolution: Before pursuing legal action, parties agree to attempt resolution through mediation or arbitration as appropriate.
Questions About These Terms?
If you have any questions about these terms and conditions or need clarification on any section, our legal team is here to help.
General Support: [email protected]